UpgradingI don't want to pay for the same artwork twice, what should I do?When you upgrade, a big discount is taken off the price of The I Want it All Package so youaren't paying for the same artwork twice. If you are upgrading from Version 12 on 3 CDs tothe I Want it All Package, or from an older version of the IWIA Pkg to the current versionplease fill out and submit this Upgrade Request Form to obtain the upgrade discount:http://www.countryclipart.com/upgraderequest.htmlI bought the I Want it All Pkg already but only have 3 CDs, not 6, why?The first version of The I Want it All Package included 3 CDs and several collections that were downloadable. If you have this version you are missing out on alot of new artwork and would definately want to upgrade to the newest version.Please fill out and submit this Upgrade Request Form to obtain the upgrade discount:http://www.countryclipart.com/upgraderequest.htmlI have 6 CDs already so can I upgrade to All 6 New CDs?If 3 of your CDs are Cabin, Scrapbooking and Candles, and the other 3 are Version 12 on 3 CDsthen you have Version 2 of the I Want it All Package and will most definately want to upgrade.There's been alot of new artwork added!Please fill out and submit this Upgrade Request Form to obtain the upgrade discount:http://www.countryclipart.com/upgraderequest.htmlI have 3 of your CDs, can I upgrade to The I Want it All Package?If the 3 CDs you have are "Version 12 on 3 CDs" you may upgrade to the I Want it All Package.The price you paid for the 3 Cds will be deducted from the current price of theI Want it All Package.Please fill out and submit this Upgrade Request Form to obtain the upgrade discount:http://www.countryclipart.com/upgraderequest.htmlWhen upgrading can I break the payment up into several payments?Upgrades must be made all in one payment.
New Order Just PlacedI received an email with a download link but it doesn't work.Email me at firstname.lastname@example.org and I will either resendyour link or help you to get it working.Do you receive a page not found error?You may have tried to download the file too many times already.Email me with your order informationand I will resend a non-expired download link to you by email.I didn't receive an email with a download link or password, now what?If you entered your email address correctly on your order you should have recieved an email instantly with your download link and/or password information.Did you check your spam or junk folder? If you still can't find it, first add email@example.com to your Email Account'sAddress Book or Contacts, and make sure I'm on the approved list so you receiveall emails from me. Then email me to let me know that you need your email resent to you.Please include as much information about your order as possible so I can easily find it. If you received an email but didn't see a download link, please check the whole email again. Sometimes the download link can be further down in the email.
Problems Downloading CollectionsI've never downloaded a zip file before. What do I do?A zip file is a file that holds one or more compressed files inside it. Why do we zip the files?Because, for example, If you want to buy a collection of artwork that has 200 images in it, it's alot easier todownload 1 zip file instead of 200 individual image files. Also, a zip file with 200 images inside of it is alot smaller in file size then all 200 files seperately. So, for years many people have used zip compression to email large files, lots of files, or for distributing software products. Once you learn how to download and unzip a zip file you'll be so glad you learned. It's very easy to do. As long as you have Windows XP, Windows Vista or Windows 7, you won't need any special software (like Winzip) to unzip (extract) the files. Unlike previous versions of Windows, these newer Windows operating systems all have built in support for "zipping" and "unzipping" (compression) files. In the past, you needed a separate software program, such as WinZip to zip and unzip files. Now all you need to do in Windows is right click the little zipper folder icon and then click Extract All, tell it where you want the files.I usually chose my desktop so I can easily find them. You can also do the reverse and compress files (make a zip file) by highlighting the files you want to zip, right-click and choose Send to Compressed (zipped) Folder and then Windows creates a zip folder with your files inside. In summary, download the zip file to your desktop, right click on it, choose "Extract All", a box pops up where you can tell it where you want the files, click Browse and choose your desktop, and then Extract. Now you should find a little yellow folder icon on your desktop with all the artwork files inside of it. Just double click the new folder to see the files inside.I purchased a collection and the password to download it won't work.If you're seeing this error:Authorization RequiredThis server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password),or your browser doesn't understand how to supply the credentials required.This does not mean your password is bad necessarily. Sometimes when you receive a link to click on inside of an email and it is a long link, the link separates into 2 lines, making the actual link a bad link. Take a look at the link you were given and make absolutely sure it starts with "http://www" and ends with either ".html", ".htm", ".zip" or ".exe". You'll be able to see this in your browser's address bar at the top. If it is incomplete, type or copy and paste the rest of the link into the address bar and click enter. The error above can show up even if you typed the password correctly, but the username incorrectly. Close out your browser. Go back to the link and when the password box pops up again, first ERASE anything already typed in both the username and the password box and re-type them in from scratch. Be very careful to notice uppercase and lowercase letters as they are case-sensitive. You must type them exactly or you will get this error. Make sure if you ordered a package with several collections and/or memberships, that you are using the Correct username and password for the correct link to the collection you are trying to access. Re-check the email or page you were given with the link/username/password on it. Turn off any secuirty software you might have running, close and re-open your browser and try again. If you've read and tried all of the above, email firstname.lastname@example.org for help.
Recipe Card Creator (4x6)Where can I find this program?Recipe Card Creator is located on this page:http://www.countryclipart.com/recipecardcreator.htmlWhat size are the recipe cards?The recipe cards included with Recipe Card Creator are all 4x6 inch in size.I bought this but I don't have a lifetime membership, why?Recipe Card Creator (4x6) was just recently upgraded to a Lifetime membership area.If you purchased this before April 2006 your membership expired before it wasupgraded and you will need to purchase a new membership to Recipe Card Creatoron this page in order to have a lifetime membership to this program:http://www.countryclipart.com/recipecardcreator.htmlIf you purchased AFTER April 1, 2006 your membership can be upgraded to the free lifetimemembership You must send an email to email@example.com requesting this free upgrade.Do you have 3x5 cards?There are some free 3x5 recipe cards in the "Free Recipe Cards, Shopping Lists, Gift Tags & To Do Lists" section here: http://www.countryclipart.com/recipecards.htmThe "Country Recipe Cards & More" Collection also has some 3x5 cards in it:http://www.countryclipart.com/recipecardsmorecollection.htmThere’s also 3x5 cards included with The I Want it All and More Package.Is the Lifetime membership to Recipe Card Creator includedif I purchase The I Want it All Pkg?Yes it is!I can’t remember my username or password to sign into Recipe Card Creator.Send an email with your name, order number, and the email address you used when youordered, and your username and password to login will be resent to you.
The Country ClubWhere can I read about this club and see some samples of what’s in it?Here’s the page:http://www.countryclipart.com/clipartclub.htmlYou can read all about it and join towards the bottom of the page.Give the page some time to load and you’ll see samples of the severalhundreds of clip art that are inside the club.I already own The I Want it All Package. Why can’t I sign into the club?1. If you purchased the “I Want it All and More! Package” January 30, 2012or after, a free 1 month complimentary membership to The Country Club isincluded with your order. An email was sent to you with your username and password.If it’s been less than 3 months since you ordered, and you didn’t receive this emailand never signed into the club, please send an email requesting your free 1 monthmembership and login info. I will check to confirm you’ve never signed into the club and set up your 1 month membership access for you, and send you an email confirmingthis.2. If you purchased “The I Want it All and More! Package” prior to 01/30/2012,The Country Club was not open and it wasn’t included in your package. To accessThe Country Club you will need to sign up for a membership to the club. 3. If you purchased “The I Want it All and More! Package” between 12/15/2010 and 12/31/2011, The Single Clipart Club was open and orders for The I Want it All and More! Package included a free 1 month membership to this club, which would now already be expired. To access The Country Club you will need tosign up for a membership to the club.4. If you purchased “The I Want it All Package” (not the same as The I Want itAll and More! Package), any membership to a club that would have beenincluded with your order would now already be expired. You will want to upgradeto The I Want it All and More! Package so that you are current and have all the clip art created up to date. Your upgrade will include a free complimentary1 month membership to The Country Club and everything included on this pagethat you don’t already have. Please fill out this Upgrade Form. If you don’t wantan upgrade, but just want the clip art inside the Country Club, you can sign up fora membership to The Country Club on this page.I thought I got all of your artwork if I bought The I Want it All Package??You do get ALL of the artwork I had created up to the very day that you purchased the package. Orders beginning 01/30/2012 also include everything I create for thenext 1 month after your order through the free 1 month membership to The Country Club. This does not include everything new that I create in the futureafter that. Like other software you buy, you need to either buy the newest version when it comes out, or pay a lower “upgrade” price for it to get the new version. Original Country Clipart by Lisa’s clip art works the same way, except all you needto do to stay current once you have The I Want it All and More! Package is join TheCountry Club. If you own the I Want it All Package, but haven’t upgraded to TheI Want it All and More! Package yet, you will want to upgrade. Once you own that and become a member of The Country Club, you will never miss out on anything new I create again. Sometimes I do add clip art to my already existing collections, and I do give a free download to anyone who already has that collection, whether it’sbecause they just bought that 1 collection or if it was included in their I Want It All and More Pkg. For example, I recently added “Stick Figure Pets” to the Happy Faces Collection and I let anyone who already owned that collection download the new stick figure pets for no charge. If you missed out on this news, please make sure you are signed up to receive my update emails. You can join my updates mailing list here. Why does this club have different rules then all the rest of Lisa’s clip art?Because I wanted an area to put all the new clip art that I make and keep it separatefrom all my other clip art. This is because I sold the exclusive rights for differentuses like embroidery digitizing, patterns, etc. to alot of the clip art that I createdin the past. (I did not sell the exclusive rights to any whole image itself andnoone owns the exclusive rights to any image I created but me- this just applies to specific uses of the image). I can’t allow everyone to sell, for example, a cross stitch pattern of one of my snowman when a company already bought the exclusiverights to be the only one that can create and sell a cross stitch pattern of that image.Or, I can’t allow everyone to digitize and sell a digitized embroidery design file of mypumpkin clip art if I sold the exclusive digitizing rights for that pumpkin to someoneelse already. I am no longer selling exclusive rights for any use to any of my images,which means all new clip art I make now, can be used for alot more then my older clip art can be. This is the easiest way to keep it straight and it gives the clubmembers extra benefits for being a member.I used to be a member of the club years ago. Do the new terms apply to the artworkI downloaded back then?No. The new rules came into effect Jan 30, 2012 and only apply to the artwork insidethe Country Club from Jan 30, 2012 on.