If you're seeing this error:
Authorization Required
This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.
This does not mean your password is bad necessarily. Sometimes when you receive a link to click on inside of an email and it is a long link, the link separates into 2 lines, making the actual link a bad link. Take a look at the link you were given and make absolutely sure it starts with "http://www" and ends with either ".html", ".htm", ".zip" or ".exe". You'll be able to see this in your browser's address bar at the top. If it is incomplete, type or copy and paste the rest of the link into the address bar and click enter.
The error above can show up even if you typed the password correctly, but the username INcorrectly.
Close out your browser. Go back to the link and when the password box pops up again, first ERASE anything already typed in both the username and the password box and re-type them in from scratch.
Be very careful to notice uppercase and lowercase letters as they are case-sensitive. You must type them exactly or you will get this error.
Make sure if you ordered a package with several collections and/or memberships, that you are using the Correct username and password for the correct link to the collection you are trying to access. Re-check the email or page you were given with the link/username/password on it.
Turn off any secuirty software you might have running, close and re-open your browser and try again.
If you've read and tried all of the above, email
lisa@countryclipart.com for help.
